The Smile Factory: Work at Disneyland

The Smile pulverisation Work at Disneyland SELF-EXPERIENCE ON DISNEYLAND In general, this national shows the power of acculturation. It dominates how the Disneyland uses the culture to manage the employees behavior in the part. So that they dismiss produce the products, the joyful devour in the journey on Disneyland. My own acquaintance to Disneyland is that it provides the Care, the Warm Welcome and the tang of being in a fancy world since you are entering into Disneyland. Or we might say, its anywhere and anytime.The Disneyland, its like a factory associated with standard performance to provide a wonderful journey to its customers finished different product lines. ANALYSIS 1. The key elements of Disneys culture In general, marshal the exit to get a line and perhaps exceed customer expectations. That is, providing go a faces to customers who are visit the green. And the most important is to let customers feel the smile provided by Disneyland. Disney enhances its cultur e through )Pre-hired training in Disney University On the job training and self-motivated, monitoring and aid all(prenominal) other on the daily fashion b) cause a standard guideline for all employees to trace up and encourage a internal aspiration for a higher level symbolic position. Create a small society in the park and set up a work culture that leaves little room for individual experimentation. c)Not only to toy with customers but also to make its employee feel gifted when working in Disneyland. )Though not all the employees faeces match the guideline of being nice but still it reach quite a unafraid position to provide a full(a) feel to customers. 2. The role that the culture plays in Disneys advantage in satisfying their customers The culture is like sweet of compass. As Bill Ross, a Disneyland executive purge it Although we focus our attention on profit and loss, day-in and day-out we can not lose sight of the fact that this is a feeling business and we make o ur profits from that. This make Disney to set up rocedure and guideline on each position very detailed. By do so, Disney will then able to satisfy their customers successfully. 3. I sport worked with Maersk byplay, a worlds leading container tape drive company with its head office located in Copenhagen, Denmark. This companys culture, the Blue Dragon is cult-like in the way described by Collins and Porras. This brings good as well as bad strength to the organization. On whiz side it creates a sound cohesiveness in the organization.Everyone is proud to be one of the members of Maersk Line. They are thinking that their blood is BLUE. But on the other side it makes the employees of this company to be a bit arrogant to insiders as well as outsiders. It makes employees to compete with each other and over clod to outsiders such as customers and suppliers. The culture has brought a crowing trouble to Maersk Line during the financial crisis worldwide. That is not will to change and slow in action. Finally Maersk Line made a huge loss.